All in-stock orders will ship within 1-3 business days. We endeavour to get your orders out as quickly as possible but please keep in mind that we are only a small team and, as such, busy periods may affect our fulfilment times.

All products are shipped from our store location in Brisbane, Queensland, Australia.

We use SENDLE to ship items for both Australian and international orders.

You will receive an email once your item has been shipped along with tracking info. It may take some time for the post office to scan and receive it. If your package is lost, stolen, or damaged in transit please don't hesitate to contact us.

Yes, we do ship internationally. Please keep in mind that there may be import duties or other customs fees depending on your country of residence. We cannot keep track of these, and are not responsible if your order gets held up in customs. If you don't see your country available in the shipping options, please contact us and we can look into adding it for you.

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we are sincerely sorry!

We do accept returns and refunds but only if the product meets a certain criteria:

1. Return/refund request must be made within 30 days of receiving the product;
2. The product/s must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached) to be eligible for a change of mind return, and the customer will be responsible for the cost of returning the item to the store for a full refund;
3. Where possible all refunds will be returned through the original form of payment, otherwise an alternative refund method will be offered;
4. You may be asked to provide photographic proof of condition of faulty item;
5. You may be asked for personal details for returns or exchanges. These details will be used for the purpose of processing the return, exchange or refund; and
6. Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

If your return meets any of the above conditions, you can request a refund or an exchange.

If your return does not meet any of the above conditions but you would still like to return the product, please contact us.

Please keep in mind that refunds can take 3-5 business days to be processed, and 7-10 business days to process through your chosen banking institution and to show in your account.

We endeavour to ensure all our products are packaged securely to minimise chances of damage during transit. With that being said, if your product is damaged during its trip to you, Chapter 55 is not to be held responsible.

If the item is severely damaged, please contact us and we can look into providing you a replacement or refund.

Please note that minor wear and tear (including small scratches and tears, mild creasing of book cover, etc) does not qualify as severely damaged! When in contact with us regarding a damaged item you may be asked to provide photographic proof of damages. While we can still provide a refund, Chapter 55 retains the right to deny a full refund if the item does not fall under the qualifying severely damaged conditions.

We're so sorry to hear that you have not yet received your parcel.

Please be sure to check your tracking number for shipping updates.

If the tracking number is listed as delivered but you have not received your item, please contact us.

Usually in these situations the parcel will be waiting for pickup at your nearest Post Office. In the event that no one is home to sign for the parcel, the carrier will leave a card to let the customer know what retail outlet they can collect their parcel from.

Please contact us as soon as possible if your item does not arrive within 3 weeks of dispatch for Australian orders. Please allow up to 4 weeks for international orders.

In the unlikely case that a parcel becomes "lost" in transit - we will need to launch an investigation with our Courier company to ascertain what has gone wrong. If your parcel is deemed "lost" we can provide you a refund or a replacement depending on the product item and whether it is in stock.